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Infrastructure Analyst-Help Desk experience required - Date Posted: 12/20/19

OFFICE HOURS: MONDAY-FRIDAY, some OT available depending on workload

PREFERRED CERTIFICATIONS:

  • A+ certified or similar
  • other certifications helpful, but not required

Vestil has five locations, all within a square mile, interconnected with 40GB fiber links on a campus style network.  We currently have 300+ email users, 40 Servers, 275+ workstations, and 45+Tb in our active/passive data catalog.  Qualified candidates will have experience in a similar work environment.

Preferred Candidate Skills & Qualities:

  • 2+ years help desk / administration experience
  • Exceptional customer service orientation
  • Strong documentation skills
  • Exceptional written and oral communication skills
  • Performs post-resolution follow ups
  • Strong experience with desktop operating systems
  • Ability to present ideas in user-friendly, business-friendly and technical language
  • Strong attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes - a plus Tasks that will be assigned:
  • Assists in providing Level I & II Service Desk Support.
  • Escalates problems (when required) to senior team members
  • Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Tests repairs to ensure problem has been adequately resolved
  • Basic LAN configuration and troubleshooting
  • Develops help sheets and FAQ lists for end users
  • Responsible for daily corporate backups
  • Experience with UPS/FedEx software and hardware a plus
  • Printer/Scanner/Copier implementations
  • Basic ShoreTel phone configuration

Office Job Listings

Infrastructure Analyst-Help Desk experience required - Date Posted: 12/20/19

OFFICE HOURS: MONDAY-FRIDAY, some OT available depending on workload

PREFERRED CERTIFICATIONS:

  • A+ certified or similar
  • other certifications helpful, but not required

Vestil has five locations, all within a square mile, interconnected with 40GB fiber links on a campus style network.  We currently have 300+ email users, 40 Servers, 275+ workstations, and 45+Tb in our active/passive data catalog.  Qualified candidates will have experience in a similar work environment.

Preferred Candidate Skills & Qualities:

  • 2+ years help desk / administration experience
  • Exceptional customer service orientation
  • Strong documentation skills
  • Exceptional written and oral communication skills
  • Performs post-resolution follow ups
  • Strong experience with desktop operating systems
  • Ability to present ideas in user-friendly, business-friendly and technical language
  • Strong attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes - a plus Tasks that will be assigned:
  • Assists in providing Level I & II Service Desk Support.
  • Escalates problems (when required) to senior team members
  • Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Tests repairs to ensure problem has been adequately resolved
  • Basic LAN configuration and troubleshooting
  • Develops help sheets and FAQ lists for end users
  • Responsible for daily corporate backups
  • Experience with UPS/FedEx software and hardware a plus
  • Printer/Scanner/Copier implementations
  • Basic ShoreTel phone configuration

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